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Gartner Global IT Council for IT Maintenance publishes new code of conduct
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29/07/2010
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IT maintenance remains one of the most urgent and critical issues for organisations worldwide, according to analyst Gartner, so its Global IT Council for IT Maintenance has created a new code of conduct. "Organisations need timely, reliable, cost-effective IT maintenance, but they just aren't getting it," explains David Cappuccio, vice president and chief of research at Gartner.
"On the one hand, hardware and software maintenance represents the single largest IT expense for many organisations, but it's also a huge source of revenue for IT vendors. This fundamental conflict presents many problems for IT consumers," he adds.
The new code of conduct codifies some of the highest-priority rights and responsibilities of vendors and IT organisations, to lead how maintenance services can be applied efficiently and cost-effectively, without damaging mission-critical business processes.
"The members of the Gartner Global IT Council for IT Maintenance believe that industry-wide adoption of [our] principles and recommendations will bring significant benefits for IT consumers and vendors," comments Cappuccio.
"This Code of Conduct will mark a starting point for a valuable ongoing discussion among the various stakeholders, with the goal of transforming these basic principles into standards that are accepted and respected across the industry," he states.
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Author
Brian Tinham
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