Beauty products manufacturer L'Oréal says it has completed a series of enhancements to its voice-based automatic identification solution, based on Zetes' 3iV Crystal. Wendy Doucet, preparation/dispatch manager at L'Oréal, says that the new solution is a multimodal application. Voice is combined with barcoding and weighing to check orders, and the system is integrated with L'Oréal's SAP ERP system, which links directly to warehouse transactions.
"To improve our performance and facilitate the work of our employees, we had decided in 2006, to implement a solution based on voice technology that can also be combined with other data entry and audit systems," explains Doucet .
Zetes was chosen, she says, due to its experience in this field and its expertise in the SAP environment. "The results were visible as soon as the solution was up and running," comments Doucet. "We recorded a sharp reduction in the number of errors in the preparation of orders and thus improved the satisfaction of our customers."
In fact, thanks to 3iV Crystal, 20 warehouse clerks from the General Public Products Division, France, in Marly and 17 warehouse clerks from Gemey Maybelline Garnier, in Ormes, now work hands- and eyes-free to prepare orders.
Additionally in Portugal, L'Oréal is using the Zetes voice solution to improve its warehouse business processes.
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