UK-based ERP solutions developer Exel Computer Systems has extended its coverage into mobile field service management, with Eagle Field Service. Exel managing director Rue Dilhe explains that the new system provides real-time information and resources to field based engineers, and that it's delivered direct to their mobile or touch screen device.
Service engineers, for example, can access and update information held on the back office system in real-time, keeping both the individual and the company up to date with accurate information.
"Competition in the field service sector is sky high at the moment and only those companies that can consistently deliver outstanding levels of customer satisfaction will survive," says Dilhe.
"These companies rely extensively on the reliability not just of the data within their field service management solution, but on the reliability of the solution itself to keep their customers satisfied and to grow their businesses. You can't afford to make any mistakes – customers will just go elsewhere."
Core elements of the new system include contact management, warranty service, engineer scheduling, remote engineer applications and document management. Optional integrated modules are available for CRM, stock control, purchasing and finance.
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